Privacy Policy

Who We Are and What This Fambet Casino Policy Covers

Fambet Casino is operated by Lumina Holdings Limitada under a licence held in Costa Rica, and the company is the data controller for the information described here. Where this policy says we, us or our, it means that operator and the staff who run the site on its behalf.

The policy covers every part of the service: the pages you browse before signing up, the account you open, the cashier you fund, the games you play and the messages you send our support team. It does not cover third-party sites a link may take you to, each of which runs its own policy that you should read on arrival.

The Information Fambet Casino Collects

We collect the details you give us directly when you register and use the account: your name, date of birth, email address, postal address, phone number and the username and password you choose. During verification we also collect copies of identity and address documents, and where a card funds the account we hold a limited record of that card for payment and fraud checks.

We collect information automatically as you use the site, including the device and browser you are on, your IP address, the pages you open, the games you launch and the general region your connection points to. We also record transactions through the cashier, the bonuses you claim and the limits you set, so the account works correctly and so we can meet our licensing duties.

Where you contact support, we keep the messages and any files you attach, so a case has a history and a later query does not start from nothing.

How Fambet Casino Uses Member Information

The first use is simply to run the account: to open it, to process deposits and withdrawals, to credit bonuses, to apply the limits you set and to keep a record of play. Without this information the service cannot function.

The second use is legal and regulatory. As a licensed operator we have to confirm identity and age, guard against fraud and money laundering, and keep records that a regulator may ask to see. Some processing is therefore a legal duty rather than a choice, and it continues for as long as the law requires even after an account closes.

The third use is to improve and protect the service: to spot unusual activity, to fix faults, to measure which pages and games are used, and, where you have agreed, to send offers that suit how you play. You can change your mind on marketing at any time without affecting the rest of the account.

The Legal Grounds Fambet Casino Relies On

We process information on four grounds. Performance of the contract covers everything needed to run the account you asked for. A legal obligation covers the identity, age, anti-fraud and record-keeping duties that come with the licence.

Legitimate interests cover keeping the site secure, preventing abuse and understanding how the service is used, balanced against your rights so the processing stays proportionate. Consent covers optional marketing and any non-essential cookies, and it can be withdrawn at any time.

Marketing Choices and How to Change Them

If you opt in, we may send promotional emails and on-site messages about bonuses, new games and events. Every email carries an unsubscribe link, and the account settings hold a switch for each channel, so you can turn marketing off without closing anything else.

Turning marketing off does not stop the service messages a live account needs, such as a password reset, a payout confirmation or a notice about these terms. Those are part of running the account rather than promotion.

Who Fambet Casino Shares Information With

We share information only with the parties who help run the service, and only as far as each needs. These include payment providers who move deposits and withdrawals, verification and anti-fraud partners who confirm identity, the game studios whose titles sit in the lobby, and the technical suppliers who host and secure the platform.

We also share information where the law or our licence requires it, for example with a regulator, a court or a law-enforcement body acting on a valid request. We do not sell member information, and we do not pass it to advertisers to use for their own purposes.

Transfers of Data Outside the United Kingdom

Some of the partners who process information on our behalf are based outside the United Kingdom. Where information travels abroad, we put safeguards in place so it keeps a level of protection comparable to the one it has at home, using recognised contractual terms and checks on the receiving party.

If you would like more detail on a particular transfer or the safeguards behind it, the contact routes at the end of this policy will reach the team that can explain it.

Retention Periods for Records We Hold

We keep account and transaction records for as long as the account is open and then for the period our licence and the relevant financial-crime rules require, which is commonly several years after closure. Verification documents are held for the same regulatory window and then deleted.

Marketing preferences are kept until you change them or close the account. Support messages are held for a shorter period once a case is resolved, unless they form part of a record we must retain. When a retention period ends, information is deleted or anonymised so it can no longer identify you.

Fambet Casino Security Measures for Member Data

We protect information with SSL encryption in transit, access controls that limit who can see what, and monitoring that flags unusual activity on the platform. Payment pages are handled through providers who meet recognised card-industry standards, and sensitive fields are stored in protected form.

No system can promise perfect security, so we also ask you to play your part: choose a strong, unique password, switch on two-step sign-in, and sign out of shared devices. If we ever detect a breach that affects you, we will act on our legal duty to inform you and the regulator where that applies.

The Rights a Fambet Casino Member Can Exercise

You can ask for a copy of the information we hold about you, ask us to correct anything inaccurate, and ask us to delete information we no longer have a legal reason to keep. You can object to or restrict certain processing, withdraw consent for marketing, and ask for a portable copy of the details you gave us.

Some rights have limits where a legal duty requires us to keep certain records, and we will explain if that is the case. To use any right, contact us through the routes below; we may confirm your identity first, and we aim to respond within the statutory time.

Age Verification and Members Under 18

The service is for adults of 18 or over only. We verify age at sign-up and again before a first withdrawal, and we do not knowingly hold information about anyone under 18.

If we learn that an underage person has opened an account, we close it, void any play and delete the information we are not obliged to keep. A parent or guardian who believes a minor has registered should contact us at once so we can act.

Cookies and Similar Technologies in Use

The site uses cookies and similar tools to keep you signed in, remember preferences, measure traffic and, with consent, support marketing. You control the non-essential ones through the cookie banner and your browser.

A fuller breakdown of each cookie, its purpose and its lifespan sits in our separate cookie policy, which you can reach from the footer of any page.

Automated Decisions and Profiling

Some checks run automatically, such as the fraud and anti-money-laundering screening that a payment or a new registration passes through. Where an automated check has a significant effect, a member of staff can review it on request.

We may also group players by how they use the site to shape offers and to spot risky patterns of play, but we do not make solely automated decisions that produce legal effects without a route to human review.

Complaints and Changes to This Policy

If you are unhappy with how we handle your information, contact us first so we can put it right. You also have the right to complain to the relevant data-protection authority if you remain dissatisfied.

We may update this policy as the service or the law changes. The date below shows the current version, and a material change will be flagged to members through the site or by email before it takes effect.